MrsFire13, lug 2018
We had been recommended to stay at Hotel Universal by friends who had told us the service was second-to-none and the food was excellent. We were not disappointed. The staff were very attentive to us, and our children, and we never felt we were asking too much (there were times when we felt our children were!). Everyone, from Erik the exceptional manager who was so calm and thoroughly seemed to enjoy the people and food, to Valentina, Chiara, Toni, Max, Giancarlo who looked after us so kindly (and patiently) in the bar and concierge, to Clara and Gina who kept our rooms so clean and tidy, made our stay restful and enjoyable - even in the 30 degree heat. The beach is a few minutes walk away, perfect. The pool on the roof was ideal and our children wanted to stay there all day. We’ll be going back!